We would like you to be happy with all the purchases you make from our store. However, we recognise that sometimes you will want to return items you purchased. Please read the following carefully so you are fully aware of your rights and our obligations to you.

Our returns policy is in addition to your rights under the Australian Consumer Law.

 

Time 

Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

Returns / Exchanges / Damage / Refunds

To be eligible for a refund / return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Please choose carefully. We note that different screens produce different appearances, particularly in colour.

We may offer a refund or exchange if you have changed your mind about an item, provided that:

  • you return the item within 14 days of purchase;
  • you produce adequate proof of purchase at the time you return the item;
  • the item must not have been used or damaged in any way, including that
    • it is in its original packaging, including instruction manuals and all accessories;
    • it is unopened,
    • it is unused and in its original condition.

If these requirements are not satisfied we reserve the right not to offer an exchange or refund for change of mind returns.

We only replace items if they are defective or damaged for reasons due to manufacturer/our error. Please do not send your purchase back to the manufacturer.

Prior to return you must advise us by email at info@apaperexperience.com.au that you wish to return the item, the reason for the return and a description of any damage (if applicable), photographs of damage or apparent issue, together with a copy of the receipt or proof of purchase.

We will advise the approval or rejection of your request and if applicable, any return/exchange/refund process and timing.

 

Non-Refundable

Non-refundable items include: 

  • any item not in its original condition or which is damaged or missing parts for reasons not due to manufacturer/our error,
  • cut lengths of ribbon,
  • paper/card cut from its original sizing, damaged paper products
  • any returned item that is received by us more than 14 days after delivery,
  • sales/specials items.

Please read the manufacturer’s instructions to ensure any product/tool you have purchased is fit for purpose. We do not refund or exchange if your chosen product is not fit for purpose or damaged because it was used for other than the purpose assigned by the manufacturer. 

 

Sale items are non-refundable

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request and estimated date of refund processing.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within the advised number of days.

 

Late or missing refunds (if applicable) 

If you haven’t received a refund after the advised time that the refund will be processed, check your bank or payment provider or credit card company as it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@apaperexperience.com.au

 

Returns Shipping 

Following receipt of our email accepting your return and instructions, please ensure that the returned product is adequately packaged to prevent damage or further damage. If the damage appears greater than that photographed or described due to inadequate packaging you may only receive a partial refund.

You will be responsible for paying the shipping costs for returning your item to us. Shipping costs are non-refundable. If you receive a refund and shipping costs were not paid by you in advance, the return shipping costs will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.